Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At nuvexalithos, we collect information that helps us provide better financial budgeting services and improve your experience with our platform. We gather this information through various methods when you interact with our website, create an account, or use our services.
Personal Information
Technical Information
We automatically collect certain technical information to ensure our platform works properly and to improve our services. This includes your IP address, browser type, device information, and how you navigate through our website. We also collect usage patterns to understand which features are most helpful to our users.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our financial budgeting services. Your data helps us create personalized experiences and ensure our platform meets your needs effectively.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Provision | Account info, financial data | Contract performance |
| Customer Support | Contact info, usage data | Legitimate interest |
| Service Improvement | Usage patterns, feedback | Legitimate interest |
| Communication | Contact preferences | Consent |
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services or comply with legal requirements.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These companies may access your information only to perform specific tasks on our behalf and are required to protect your data according to our standards.
Legal Requirements
We may disclose your information when required by Canadian law, court orders, or government requests. We'll notify you about such requests unless we're legally prohibited from doing so.
Your Privacy Rights
As a user of nuvexalithos's services, you have several rights regarding your personal information. We've designed our systems to make it easy for you to exercise these rights.
Access and Portability
You can request a copy of the personal information we hold about you. We'll provide this information in a structured format within 30 days of your request. You can also download your budgeting data directly from your account dashboard.
Correction and Updates
You can update most of your personal information directly through your account settings. If you notice any inaccuracies in your data or need help making changes, contact our support team and we'll assist you promptly.
Deletion and Account Closure
You can delete your account and associated data at any time through your account settings. We'll remove your personal information within 90 days, though we may retain some data for legal compliance purposes. Financial transaction records may be kept longer as required by Canadian regulations.
Data Security and Protection
Protecting your financial information is our priority. We use industry-standard security measures and regularly update our practices to guard against unauthorized access, alteration, or disclosure of your data.
Technical Safeguards
Employee Access Controls
Our team members can only access your information when necessary for providing support or maintaining our services. All employees undergo privacy training and sign confidentiality agreements.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information
Your account details and budgeting data are retained while your account is active and for up to 3 years after account closure. You can request earlier deletion, subject to our legal obligations under Canadian financial regulations.
Communication Records
Support communications and service-related emails are kept for 2 years to help us improve our customer service and resolve any issues that might arise.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These small files help us remember your preferences and understand how you use our services.
Essential Cookies
These cookies are necessary for our website to function properly. They enable core features like secure login, session management, and basic navigation. You cannot disable these cookies without affecting the website's functionality.
Analytics and Performance
We use analytics cookies to understand how visitors interact with our website. This information helps us improve our design and content. These cookies don't identify you personally but provide valuable insights about user behavior patterns.
International Data Transfers
While nuvexalithos operates primarily in Canada, some of our service providers may process your data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
Safeguards and Protections
Any international data transfers are protected by contractual agreements that require the same level of data protection as provided in Canada. We work only with service providers who meet our strict privacy and security standards.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post the updated policy on our website with a new effective date.
Minor updates that don't materially affect how we handle your data may be made without individual notification. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Privacy Questions and Contact
If you have questions about this privacy policy or how we handle your data, we're here to help.
Email: info@nuvexalithos.world
Phone: +1 403 817 3552
Address: 243 Avenue Murdoch, Rouyn-Noranda, QC J9X 1E8, Canada
We typically respond to privacy inquiries within 2 business days.